YCP in Numbers
With 75% of Chinese consumers switching brands due to poor service*,
75%
having expert local guidance is critical to excel in China's competitive CX landscape.
Source: PwC, 2024
YCP Customer Experience Experts in China
China's market offers immense business potential, driven by its vast consumer base and rapidly evolving market trends.
Entering the Customer Experience sector in China presents challenges, including cultural nuances and a highly competitive landscape.
A consulting firm with deep Customer Experience expertise in the China market is crucial. YCP stands as the leading service provider.
Navigate and Succeed: China Customer Experience at Your Service
YCP enhances Customer Experience in China, leveraging cultural nuances to align with local expectations, driving growth and loyalty.
Our experts in China's market craft unique strategies to improve service touchpoints, elevating customer satisfaction and retention.
Utilizing data-driven insights, YCP optimizes Customer Experience in China, ensuring brands resonate and thrive in this dynamic market.
Our Industries
Dominate China Through Customer Experience
Rapid Consumer Market Evolution in China
- China's retail market is projected to reach $7 trillion by 2025. With such vast growth, enhancing customer experience is crucial for staying competitive.
- As the retail sector burgeons, personalizing customer experiences could skyrocket brand loyalty. A true opportunity to gain a competitive edge in this dynamic market.
Importance of Tailored Solutions in Service
- A mere 20% of Chinese consumers feel their preferences are considered. Addressing this could vastly improve service satisfaction and business growth.
- With current statistics underscoring personalization gaps, sculpting offers around consumer insights can cement better consumer ties, paving the way for expansive gains.
Harnessing Tech for Enhanced CX
- Chinese digital adoption stats grow by 10% annually. Leveraging these rises by integrating advanced tech in the customer experience can fundamentally boost engagement.
- These tech advancements offer profound insights; thus ensuring businesses are data-led ensures innovation and improves customer satisfaction rapidly.
Riding the Wave of Consumer Expectations
- Expected to elevate by 12% yearly, consumer demands highlight immediate response as urgent. This presents prime opportunities to innovate on orchestrated feedback loops.
- Attention to rapidly shifting expectations provides meaningful interaction options, translating demands into service benchmarks and accelerating immersive customer platforms.
Our Clients
We have worked with more than 2000 companies throughout various industries.
What Our Clients Say About Us
"We are pleased to recommend the management services of YCP, who led us in the planning, set-up and operational start of our China manufacturing facility. Their team was dedicated, innovative at problem solving and creative in their support. Without leadership, we would have never been able to navigate the complex environment in a timely fashion so as to meet our customer requirements."
General Manager
Vari-Form
"When I came to rebuild our China organization there was only one trusted advisor I knew I could turn to for support. Having used YCP in former roles, I knew they had the industry expertise, vast proprietary resources and having successfully used their insights before, I knew they were the right resource for growing our China market. "
President
Fosroc China
Results Through Expertise: Case Studies
Learn how we help clients build and implement strategies
that drive sustainable growth in today’s complex business landscape.
Long-Term Marketing Advisory Services in Hong Kong
Client
A leading diamond trading company in Hong Kong
Area
Hong Kong
Expertise Scope
Advertising Budget Optimization, Content Strategy Advisory, Competitor Monitoring
Project Summary
We proposed a data-driven advertising budget mix for the client, supporting them with execution control and a refined content strategy. Our team provided guidance on ad spend management, recommending budget allocation shifts, target audience refinement, and competitor monitoring. We collaborated with the client’s sales team, identifying customer preference changes, external growth factors, and competitor actions to improve advertising performance and drive sales in Hong Kong.
Market Growth Strategy for Electrical Solutions in Asia
Client
An electrical solutions provider in Asia
Area
China
Expertise Scope
Strategic Consultation, Market Segmentation Analysis, Expert Interviews
Project Summary
The project involved consultation with the client to understand their strategic intent and current market positioning. We conducted secondary research to gather data from government sources, industry reports, and competitor filings. Expert interviews were held with customers, competitors, distributors, and government associations. The insights and implications were analyzed to identify the most attractive market segments and the optimal structure for the client to serve the China market.
YCP in Media
Our Group CEO Yuki Ishida and Managing Partner Karambir Anand shared insights at the ASEAN–Japan Young Business Leaders’ Summit.
At the Asian Power Summit 2025, our Director Harika G. led a session on Asia’s evolving energy mix.
Singapore Business Review featured Karambir Anand on Singapore’s expanding solar capacity and energy challenges.
Publications
ウィズ・アフターコロナ時代における中国の消費変化と企業経営のダイナミックな調整
中国の消費市場は、ポストコロナ期も依然として不安定な状態が続き、所得の減少、消費者信頼感の低迷、政策の不透明感が重荷となっています。消費者はより合理的な行動を取るようになり、生活必需品や健康、品質を重視する一方で、購買行動は明確にオンラインへとシフトしています。需要低迷が長期化する環境下において、企業には利益重視かつレジリエンスの高い事業モデルへの転換が求められています。
中国オンライン人材紹介市場の市場構造
中国のオンライン採用市場は、採用活動のモバイル化やデータドリブン化を背景に急速に成長しています。大手プラットフォームは、規模の優位性やAIを活用したマッチング機能によってトラフィックを獲得し、市場を主導しています。一方で、多様化する労働ニーズを背景に、特定領域に特化したニッチ型プラットフォームにも成長余地が残されています。競争の軸は、テクノロジーやデータ活用力に加え、エコシステムにおけるパートナーシップへと移行しつつあります。
中国ヘアケア市場インサイト： ヘアカラー市場における日本ブランドのプレゼンス
中国のヘアケア市場は急速に成長している一方で、国内に圧倒的なチャンピオンブランドはまだ存在していません。ヘアカラー分野では、安全性に対する高い評価とオンラインでの強い販売力を背景に、日本ブランドが優位なポジションを確立しています。今後は、非酸化型製品を中心に新たな成長機会が見込まれており、越境ECを通じて安全性を重視する消費者層へアプローチできる点が重要な成長ドライバーとなっています。
Meet Our Experts
Establish industry dominance with our experts and partners
Yuki Ishida
Managing Partner
Nationality: Japanese
Region Coverage:
Asia, North America
Past Experience:
Goldman Sachs
Naoki Arai
Managing Partner
Nationality: Japanese
Region Coverage:
Asia
Past Experience:
Japan Research Institute
Pilar Dieter
Managing Partner
Nationality: American
Region Coverage:
Asia, North America
Past Experience:
Alaris Consulting
Leon Cheng
Partner
Nationality: Chinese
Region Coverage:
Asia, North America, South America
Past Experience:
EAC, DHL
Kei Hasegawa
Partner
Nationality: Japanese
Region Coverage:
Asia
Past Experience:
Deloitte
Chris Qin
Partner
Nationality: Chinese
Region Coverage:
Asia, North America
Past Experience:
Onkyo Corporation, Frost & Sullivan
Craig Morin
Partner
Nationality: American
Region Coverage:
Asia, North America, Europe, Middle East
Past Experience:
Tompkins Ventures, Adidas
Angelina Peng
Director
Nationality: Chinese
Region Coverage:
Asia
Past Experience:
YCP
Talk to Our Customer Experience Experts
Arrange a session with our experts to explore how YCP can assist you in addressing your business challenges.
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP
- YCP Auctus
- YCP Consus
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP
- YCP Auctus
- YCP Consus
