YCP in Numbers
With European consumers 32% likelier to switch brands after poor service,
32%*
partnering with expert CX consultants is essential to stay ahead in the region.
Source: Statista, 2024
YCP Customer Experience Experts in Europe
Europe's market offers vast business potential, tapping into a diverse, sophisticated consumer base.
Entering the European Customer Experience sector poses challenges, including varied consumer expectations and regulatory complexities.
YCP stands as the premier Customer Experience consulting firm in Europe, navigating these barriers to unlock your business's full potential.
Navigate and Succeed: Europe Customer Experience at Your Service
YCP specializes in optimizing Customer Experience in Europe, leveraging unique market insights to elevate brand loyalty and growth.
Our strategies are tailored to Europe's diverse consumer base, ensuring personalized and effective customer engagement solutions.
With YCP's expertise, businesses in Europe can revolutionize their customer experience, setting new industry standards and driving success.
Our Industries
Dominate Europe Through Customer Experience
Enhancing Digital Transformation in Europe
- Digital engagement levels rising to 77% in the region prove that brands must pivot on customer experiences digitally, especially with increasing tech-savvy consumers.
- Integrating customer experience into digital frameworks fosters innovation, allowing firms to customize engagement in ways previously unattainable, enhancing brand loyalty.
Adapting to Shifting Consumer Expectations
- 89% of European consumers seek seamless encounters with businesses. Failing to meet these expectations can protect SMEs from significant market competition;
- Creating personalized customer journeys effectively capture customer intentions, pivoting reactions to potential requirements driven by these higher standards and landing opportunities unfold.
Expanding Market Reach with Tailored Solutions
- Only 60% of companies in Europe currently employ strategic CX improvements, opening unique avenues to edge forward in competitive contexts similar or superior processes grants prosperity.
- Establishing tailored customer experience strategies increases chances for businesses to embed an expectant gleam that draws them offensive advantage.person's decisions.
Leveraging Human-centered Design in New Products
- By 2026, over 55% of purchasing favorites will be CX-driven, setting enterprises to design through substantial urgencies as a practical process framework accelerates growth rates.
- Exploring human-centered design protects collectively on complexified enables to refine substantial and innovation opportunities within $. Motivational experiences setting paths unpaved distinct paths.
Our Clients
We have worked with more than 2000 companies throughout various industries.
What Our Clients Say About Us
"Goodyear has been collaborating with YCP on new market entry strategy. I would personally like to congratulate YCP on the commendable job your team has done in supporting us, with professionalism, business intelligence, and solid market insights, in the development of a route-to-market strategy for a completely new country. The team’s strategic advice was so useful and on point, that we have already worked on a second project together, optimizing our distributor strategy in one of our existing markets. We look forward to continuing working with YCP and highly recommend them as growth partners."
Regional Sales Director
Goodyear
"I would like to take this opportunity to express my sincere gratitude for all the effort and commitment that YCP showed us during this project. Although building detailed strategies for different countries within a tough time constraint is without any doubt a demanding and challenging task, YCP did a fabulous job. I believe that the success in this project laid a foundation for building a strong relationship between YCP and GS Caltex, and I promise that YCP will be the first one to be contacted whenever GSC needs any help for growth."
Manager, Finished Lubricants Marketing Strategy Team
GS Caltex
Results Through Expertise: Case Studies
Learn how we help clients build and implement strategies
that drive sustainable growth in today’s complex business landscape.
E-Commerce Website Development
Client
A Japanese medical equipment manufacturer
Area
Southeast Asia
Expertise Scope
Strategic Marketing
Project Summary
Our client needed support tapping into the Southeast Asian market and building an e-commerce channel. We created a market entry strategy in three countries, developed localised landing pages, and managed client campaigns to gain market access.
Digital Marketing and Website Development PMO
Client
A call center located and operating in GCC
Area
Europe
Expertise Scope
Competitive Analysis, Search Engine Optimization, Landing Page Development
Project Summary
We redesigned the client's website to deliver a refreshed look and an improved user experience. The project included crafting enhanced interfaces to boost user engagement and introducing language-specific landing pages to provide targeted experiences. These updates successfully amplified the client’s digital presence, enabling it to effectively reach its target audience with high-quality, localized content.
YCP in Media
Our Group CEO Yuki Ishida and Managing Partner Karambir Anand shared insights at the ASEAN–Japan Young Business Leaders’ Summit.
At the Asian Power Summit 2025, our Director Harika G. led a session on Asia’s evolving energy mix.
Singapore Business Review featured Karambir Anand on Singapore’s expanding solar capacity and energy challenges.
Publications
社会インフラにおけるAI 活用と物流業界におけるテクノロジー活用の未来
安全管理における課題と テクノロジー活用
社会インフラ領域における テクノロジー活用の未来
化学産業における環境対応と企業課題
環境規制の強化とサステイナビリティに対する期待の高まりを背景に、化学業界への圧力は一段と強まっています。大手企業は規制対応を差別化の機会として捉える一方で、中小企業にとってはコスト負担の増大が課題となっています。今後の長期的な競争力は、サプライチェーン全体での協業と、サステイナビリティを中核戦略に組み込めるかどうかに左右されると考えられます。
Meet Our Experts
Establish industry dominance with our experts and partners
Pilar Dieter
Managing Partner
Nationality: American
Region Coverage:
Asia, North America
Past Experience:
Alaris Consulting
Jun Amano
Partner
Nationality: Japanese
Region Coverage:
Europe
Past Experience:
Dentsu Inc
Laurent Fihey
Partner
Nationality: French
Region Coverage:
Europe, Asia, Middle East, Africa, North America, South America
Past Experience:
Arthur Andersen, Advancy
Devshree Bhardwaj
Director
Nationality: Indian
Region Coverage:
Europe, North America, Australia, Asia, Middle East, South Africa, South America
Past Experience:
Tecnova India
Talk to Our Customer Experience Experts
Arrange a session with our experts to explore how YCP can assist you in addressing your business challenges.
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP
- YCP Auctus
- YCP Consus
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP
- YCP Auctus
- YCP Consus
