India Customer Experience Consulting

YCP offers unparalleled Customer Experience consulting services in India, leveraging our vast Asia-wide network to enhance business outcomes for our clients.

YCP Solidiance Customer Experience Experts in India

India's market presents immense business potential for those investing in enhancing customer experience.

However, cultural nuances and regulatory frameworks pose challenges to companies entering the Indian customer experience sector.

A consulting firm with vast customer experience expertise in India is crucial. YCP stands as the premier provider in the Indian market.

YCP in Numbers

Projects across Asia

Offices

Portfolio Businesses

Professionals

YCP’s In-Depth Expertise in Green Energy

Navigate and Succeed: India Customer Experience at Your Service

In India's diverse market, creating a standout customer experience is crucial. YCP's deep insight into local consumer behavior can elevate your brand.

With rapid digital adoption across India, YCP helps businesses innovate their customer experience, ensuring a seamless blend of technology and personal touch.

Leveraging YCP's expertise in India's market, businesses can transform their customer experience, driving loyalty and sustained growth in a competitive landscape.

Our Industries

Dominate India Through Customer Experience

Indian Consumer Expectations Are Skyrocketing

Nearly 76% of Indian consumers expect a proactive response when engaging with businesses, heightening the need for enhanced customer experience initiatives.
The demand is clear—in meeting these escalating expectations, businesses can fortify loyalty and stand distinctively in a densely populated market space.

Handling Complex Churn Rate in Indian Market

With an increasing churn rate approaching 28% across industries in India, ignoring customer experience consulting could severely impact revenue streams.
Mitigating churn through tailored customer experience strategies empowers businesses to optimize retention and gain a competitive market edge.

Digital Culture Growth Fueling Innovations

India has over 624 million internet users creating vast potential for digital customer experience improvements to innovate service deliveries successfully.
By capitalizing on these technological advancements, businesses have the opportunity to yield substantial market transformation and attract tech-savvy consumers.

Poised Market for Experience-driven Brands

There is potential growth for brands targeting India's $262 billion consumer service market explicitly via customer-first experiences.
Focusing on the customers' evolving expectations, businesses tap into unprecedented potential, advancing brand presence through experiences that resonate well with the Indian demographics.

Our Clients

We have worked with more than 2000 companies throughout various industries.

What Our Clients Say About Us

"YCP Solidiance’s vast network and enormous experience in India, benefited us in identifying some of the competent Institutes, which were not on our radar before. Being a huge country, it is not easy to locate such Institutes that may not be popular or generally well known but that may have specific competencies useful for our applications. YCP Solidiance truly served as a partner to link us with new academia in India, which has great potential for collaboration. I personally appreciate the dedication and professionalism of Solidiance's entire team, & particularly would like to thank Heiko for his excellent project management & valuable inputs. Thank you for the cooperation and we hope to continue the partnership we have built up so far."

Asia Partnerships Manager - ITC Asia

Essilor

"YCP Solidiance impressed me most with their ability to get to the truth on some very specific questions, bringing a level of concreteness to the content that I’ve never seen from another consulting firm. Their work provided valuable analysis for decision-making. The team at Solidiance is efficient, insightful and fearless!"

General Manager for APAC & Director of Global Logistics and Material Handling Business Unit

Intralox

Results Through Expertise: Case Studies

Learn how we help clients build and implement strategies
that drive sustainable growth in today’s complex business landscape.

E-Commerce Website Development

Client

A Japanese medical equipment manufacturer

Area

Southeast Asia

Expertise Scope

Strategic Marketing

Project Summary

Our client needed support tapping into the Southeast Asian market and building an e-commerce channel. We created a market entry strategy in three countries, developed localised landing pages, and managed client campaigns to gain market access.

Event Website Development for an Industrial Automation Conference