Myanmar Customer Experience Consulting

YCP offers unparalleled Customer Experience consulting services in Myanmar, enhancing businesses across Asia with strategic solutions and insights.

Myanmar Customer Experience Consulting

YCP Customer Experience Experts in Myanmar

Customer Experience experts in Myanmar

Myanmar's market offers vast business potential, ripe for exploration and growth across sectors.

Entering the Customer Experience sector in Myanmar presents unique challenges, including cultural nuances and regulatory barriers.

YCP, with profound Customer Experience expertise in Myanmar, is the premier consulting firm to navigate these complexities.

YCP in Numbers

YCP Holdings
Project Across Asia
Offices
Portfolio Businesses
Professionals

Navigate and Succeed: Myanmar Customer Experience at Your Service

In Myanmar's evolving market, enhancing Customer Experience is critical. YCP's advisory can propel businesses by aligning strategies with customer expectations.

Leveraging local insights, YCP tailors Customer Experience solutions for Myanmar's diverse market, ensuring clients stand out and thrive amidst competition.

YCP's deep understanding of Myanmar's cultural nuances facilitates the crafting of unparalleled Customer Experience strategies, driving client growth and loyalty.

Our Industries

Aerospace & Defense

Automotive & Mobility

Energy & Natural Resources

Construction & Infrastructure

Consumer & Retail

Financial Services

Healthcare

Industrials

Private Equity & Principal Investment

Public Sector

Transportation & Logistics

Technology Media & Telecommunications

Dominate Myanmar Through Customer Experience

Increase Industry Competition with Consulting

  • Cargo trade rapidly grows with over $8 billion worth in 2020, pressing firms to seek customer experience consulting to outperform growing competition.
  • To edge out rivals amidst industry growth, organizations must enrich client interactions and loyalty through expert customer experience transformation.

Improve National Customer Loyalty Strategies

  • Less than 60% of Myanmar's customers feel their expectations are met, indicating a pressing need to enhance experiences for retaining a client base.
  • Boosting customer satisfaction through robust consulting practices promises not only retention but opens pathways for scaling insights into international markets.

Transformative Potentials for Revenue Growth

  • Companies embracing intricate CX systems aim for significant revenue boosts, with 10% estimated growth from superior client relationships over competitors lacking investment.
  • A seamless customer experience will drive business appeals wide, pushing growth beyond traditional boundaries and leveraging technology for market prominence.

Enhanced Exposure to Global Best Practices

  • Adopting international customer experience benchmarks alleviates quirks seen in 45% of ongoing consumer issues, increasing opportunities for international partners.
  • Utilizing experience-driven insights procures advantages, allowing Myanmar businesses not only to meet prevailing expectations but foresee evolving global market inclinations.

Our Clients

We have worked with more than 2000 companies throughout various industries.

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What Our Clients Say About Us

"The engagement conducted by YCP was comprehensive and was very helpful for Shell to take immediate strategic decisions and actions in our market; their work allowed Shell to see the unseen, especially with regards to the competitor assessment and detailed customer issues. The YCP team has always been professional to work with, and I've appreciated how they accommodate client requests and enthusiastically took on the challenges we gave them. Overall, I am very happy with the services provided by YCP, they managed to get very insightful and unbiased recommendations for our business."

Shell

Marketing Implementer for Indonesia, Singapore & Vietnam

Shell

"YCP's deep understanding of the Myanmar F&B sector helped us to better understand where the sources of growth will come from, enabling us to focus on the right product categories and craft strategies to win in Myanmar. We appreciated YCP’s team strength and the support provided by their management team in this emerging market. "

Nestle Myanmar

Managing Director

Nestle Myanmar

Results Through Expertise: Case Studies

Learn how we help clients build and implement strategies
that drive sustainable growth in today’s complex business landscape.

E-Commerce Website Development

Client

A Japanese medical equipment manufacturer

Area

Southeast Asia

Expertise Scope

Strategic Marketing

Project Summary

Our client needed support tapping into the Southeast Asian market and building an e-commerce channel.​ We created a market entry strategy in three countries, developed localised landing pages, and managed client campaigns to gain market access.

Event Website Development for an Industrial Automation Conference

Client

A Japanese machine vision distributor

Area

Southeast Asia

Expertise Scope

Strategic Marketing

Project Summary

Our client wanted to promote an event for industry leaders in industrial automation and IoT. We created a comprehensive event website that integrated with an event technology platform, Eventbrite. This resulted in 250 RSVPs, primarily from the site.

YCP in Media

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YCP Solidiance's Managing Partner Damien Duhamel talks on BBC on the Indonesian mining industry.

YCP Solidiance's Managing Partner Damien Duhamel talks on BBC on the Indonesian mining industry.

YCP Solidiance’s Partner Gervasius Samosir speaks to CNBC about the economy outlook after Indonesia’s presidential election.

YCP Solidiance’s Partner Gervasius Samosir speaks to CNBC about the economy outlook after Indonesia’s presidential election.

Tagged as Asia’s Game Changer, YCP Holdings wins the Management Consulting award in SBR National Business Awards.

Tagged as Asia’s Game Changer, YCP Holdings wins the Management Consulting award in SBR National Business Awards.

Publications

Automotive Lubricants in the Digital Age_ Trends and Opportunities for SEA
Overview of the Skincare Industry
Opportunities in Indonesia's Dairy Farming Industry: The Lowland  Advantage
Indonesia’s Net Zero Emissions Journey: The Impact of Clean Energy Targets on the Oil & Gas Industry

Meet Our Experts

Establish industry dominance with our experts and partners

Yuki Ishida

Yuki Ishida

Managing Partner

Nationality: Japanese

Region Coverage:

Japan, Hong Kong, Singapore, USA, China, Thailand

Past Experience:

Goldman Sachs

Pilar Dieter

Pilar Dieter

Managing Partner

Nationality: American

Region Coverage:

China, Japan, Korea, India, Malaysia, Singapore, USA

Past Experience:

Alaris Consulting

Shingo Kasumoto

Shingo Kasumoto

Managing Partner

Nationality: Japanese

Region Coverage:

Singapore, Japan, Indonesia, Malaysia, Thailand, Myanmar, Vietnam, Philippines

Past Experience:

P&G

Gary Murakami

Gary Murakami

Partner

Nationality: Japanese

Region Coverage:

Thailand, Cambodia, Laos, Myanmar, Vietnam, Malaysia, Singapore, Indonesia, Philippines, India, Japan

Past Experience:

Deloitte Consulting, Merrill Lynch

Jatin Gulati

Jatin Gulati

Partner

Nationality: Indian

Region Coverage:

Philippines, India

Past Experience:

McKinsey & Company, Accenture Strategy

eunic

Eunice Maximo

Partner

Nationality: Filipino

Region Coverage:

APAC

Past Experience:

Nexlabs, Propel Manila

laurt fihey

Laurent Fihey

Partner

Nationality: French

Region Coverage:

Europe (most countries), Greater China, Japan, South Korea, Thailand, Vietnam, Philippines, Indonesia, Saudi Arabia, Morocco, USA, Canada, Mexico

Past Experience:

Arthur Andersen, Advancy

kenneth carsula

Kenneth Carsula

Manager

Nationality: Filipino

Region Coverage:

Philippines, Cambodia

Past Experience:

Nexlabs, Havas

Talk to Our Customer Experience Experts

Arrange a session with our experts to explore how YCP can assist you in addressing your business challenges.

YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:

  • YCP 
  • YCP Auctus
  • YCP Consus