
YCP Customer Experience Experts in Myanmar

Myanmar's market offers vast business potential, ripe for exploration and growth across sectors.
Entering the Customer Experience sector in Myanmar presents unique challenges, including cultural nuances and regulatory barriers.
YCP, with profound Customer Experience expertise in Myanmar, is the premier consulting firm to navigate these complexities.

YCP in Numbers
Navigate and Succeed: Myanmar Customer Experience at Your Service
In Myanmar's evolving market, enhancing Customer Experience is critical. YCP's advisory can propel businesses by aligning strategies with customer expectations.
Leveraging local insights, YCP tailors Customer Experience solutions for Myanmar's diverse market, ensuring clients stand out and thrive amidst competition.
YCP's deep understanding of Myanmar's cultural nuances facilitates the crafting of unparalleled Customer Experience strategies, driving client growth and loyalty.
Our Industries












Dominate Myanmar Through Customer Experience
Increase Industry Competition with Consulting
- Cargo trade rapidly grows with over $8 billion worth in 2020, pressing firms to seek customer experience consulting to outperform growing competition.
- To edge out rivals amidst industry growth, organizations must enrich client interactions and loyalty through expert customer experience transformation.
Improve National Customer Loyalty Strategies
- Less than 60% of Myanmar's customers feel their expectations are met, indicating a pressing need to enhance experiences for retaining a client base.
- Boosting customer satisfaction through robust consulting practices promises not only retention but opens pathways for scaling insights into international markets.
Transformative Potentials for Revenue Growth
- Companies embracing intricate CX systems aim for significant revenue boosts, with 10% estimated growth from superior client relationships over competitors lacking investment.
- A seamless customer experience will drive business appeals wide, pushing growth beyond traditional boundaries and leveraging technology for market prominence.
Enhanced Exposure to Global Best Practices
- Adopting international customer experience benchmarks alleviates quirks seen in 45% of ongoing consumer issues, increasing opportunities for international partners.
- Utilizing experience-driven insights procures advantages, allowing Myanmar businesses not only to meet prevailing expectations but foresee evolving global market inclinations.
Our Clients
We have worked with more than 2000 companies throughout various industries.







What Our Clients Say About Us
"The engagement conducted by YCP was comprehensive and was very helpful for Shell to take immediate strategic decisions and actions in our market; their work allowed Shell to see the unseen, especially with regards to the competitor assessment and detailed customer issues. The YCP team has always been professional to work with, and I've appreciated how they accommodate client requests and enthusiastically took on the challenges we gave them. Overall, I am very happy with the services provided by YCP, they managed to get very insightful and unbiased recommendations for our business."
Marketing Implementer for Indonesia, Singapore & Vietnam
Shell
"YCP's deep understanding of the Myanmar F&B sector helped us to better understand where the sources of growth will come from, enabling us to focus on the right product categories and craft strategies to win in Myanmar. We appreciated YCP’s team strength and the support provided by their management team in this emerging market. "
Managing Director
Nestle Myanmar
Results Through Expertise: Case Studies
Learn how we help clients build and implement strategies
that drive sustainable growth in today’s complex business landscape.
E-Commerce Website Development
Client
A Japanese medical equipment manufacturer
Area
Southeast Asia
Expertise Scope
Strategic Marketing
Project Summary
Our client needed support tapping into the Southeast Asian market and building an e-commerce channel. We created a market entry strategy in three countries, developed localised landing pages, and managed client campaigns to gain market access.
Event Website Development for an Industrial Automation Conference
Client
A Japanese machine vision distributor
Area
Southeast Asia
Expertise Scope
Strategic Marketing
Project Summary
Our client wanted to promote an event for industry leaders in industrial automation and IoT. We created a comprehensive event website that integrated with an event technology platform, Eventbrite. This resulted in 250 RSVPs, primarily from the site.
YCP in Media












Publications




Meet Our Experts
Establish industry dominance with our experts and partners

Yuki Ishida
Managing Partner
Nationality: Japanese
Region Coverage:
Japan, Hong Kong, Singapore, USA, China, Thailand
Past Experience:
Goldman Sachs

Pilar Dieter
Managing Partner
Nationality: American
Region Coverage:
China, Japan, Korea, India, Malaysia, Singapore, USA
Past Experience:
Alaris Consulting

Shingo Kasumoto
Managing Partner
Nationality: Japanese
Region Coverage:
Singapore, Japan, Indonesia, Malaysia, Thailand, Myanmar, Vietnam, Philippines
Past Experience:
P&G

Gary Murakami
Partner
Nationality: Japanese
Region Coverage:
Thailand, Cambodia, Laos, Myanmar, Vietnam, Malaysia, Singapore, Indonesia, Philippines, India, Japan
Past Experience:
Deloitte Consulting, Merrill Lynch

Jatin Gulati
Partner
Nationality: Indian
Region Coverage:
Philippines, India
Past Experience:
McKinsey & Company, Accenture Strategy

Eunice Maximo
Partner
Nationality: Filipino
Region Coverage:
APAC
Past Experience:
Nexlabs, Propel Manila

Laurent Fihey
Partner
Nationality: French
Region Coverage:
Europe (most countries), Greater China, Japan, South Korea, Thailand, Vietnam, Philippines, Indonesia, Saudi Arabia, Morocco, USA, Canada, Mexico
Past Experience:
Arthur Andersen, Advancy

Kenneth Carsula
Manager
Nationality: Filipino
Region Coverage:
Philippines, Cambodia
Past Experience:
Nexlabs, Havas
Talk to Our Customer Experience Experts
Arrange a session with our experts to explore how YCP can assist you in addressing your business challenges.
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP
- YCP Auctus
- YCP Consus
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP
- YCP Auctus
- YCP Consus