Client
A fast-growing F&B import and retail company with approximately 400 employees and USD 200 million in sales, operating across wholesale and retail divisions in Asia
Glance
Support a fast-growing F&B company in building the planning and operational foundations needed to keep pace with its expansion, addressing critical gaps in shop operations, inventory management, and organizational structure.
Issue
The client was expanding rapidly but lacked the planning and project management functions to keep pace. Its importing and retail shop divisions were particularly under-resourced, creating gaps in inventory control, staff management, and overall operational consistency.
Approach
YCP provided overall business planning and operational support across three workstreams. On operations, the team directly managed an underperforming shop — improving promotions, product layout, zoning, and product mix — while standardizing shop manuals and redefining the roles of supervisors, managers, and staff. A data tracking mechanism was introduced to support ongoing performance monitoring. On inventory management, YCP streamlined the full cycle of inventory monitoring, sales forecasting, and purchase order management, coordinating across the sales, import, and merchandising departments. This resulted in a cashflow improvement of 33% within five months. Regarding organizational change, YCP optimized the shop manager roster, introduced a staff evaluation, promotion, and reward system, and facilitated cross-functional project teams to address key operational issues across the business.
Engagement ROI
The targeted shop saw customer numbers rise 49% and average sales per customer grow 28%, successfully turning around a previously poor-performing location. At the company level, total sales grew from USD 140 million to USD 200 million within two years — with YCP supporting the critical first year of that growth trajectory.
