Our Director, Jason Ong, was recently featured in Singapore Business Review, a business publication covering corporate and industry developments across Singapore and Southeast Asia, where he shared his perspective on the challenges companies face in realizing the full value of artificial intelligence.
The article examines how Singaporean businesses may be limiting the benefits of AI by introducing new technologies without fundamentally changing existing workflows. It highlights that up to 70% of digital transformation initiatives fail to meet their stated objectives.
Within this context, Jason explains that AI's ability to accelerate tasks can be undermined by manual processes and multiple approval layers. He emphasizes that companies need clearly defined financial or operational goals, accountable leadership, and workflows that integrate AI effectively rather than simply adding new tools to existing processes.
Jason also highlights the importance of reviewing performance metrics and employee adoption. As AI takes over routine tasks, businesses should reassess unnecessary processes, clarify where human oversight remains essential, and focus more on quality and innovation rather than traditional volume-based measures.
In this article, Jason covers several key topics:
Why manual workflows and multiple approval layers can limit the productivity benefits of AI
How clear business objectives and leadership accountability are essential to delivering measurable value from AI initiatives
Why organizations need to rethink employee workflows, human oversight, and performance metrics to support effective AI adoption
Watch the full feature here.
About Our Expert
Jason Ong is a Director at YCP, based in Singapore, with over 20 years of experience in operations and business transformation. He advises companies across Southeast Asia on operational excellence, digital transformation, and business performance improvement, drawing on extensive experience across China, Singapore, and the United States.
